2017 Consumer Warranty Information
Fender / Squier
/ Acoustic Guitar |
2-Year Limited Warranty - Non Transferable |
|
Fender / Squier
/ Electric Guitar |
2-Year Limited Warranty - Non Transferable |
|
Fender – Amplifiers |
2-Year Limited Warranty - Non Transferable |
|
Fender – Fortis |
5-Year Limited Warranty - Transferable |
|
Fender – Pro Audio |
2-Year Limited Warranty - Non Transferable |
Fender Music Australia offers limited product warranties of varying length for
goods purchased from Australian Authorised Fender® dealers. The benefits
provided by each of our limited warranties are in addition to all other rights
and remedies available to consumers under the law. The conditions of the
limited warranty are set out on the warranty cards provided with the product at
the time of sale.
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or
damage. You are entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major
failure.
Fender Music Australia's limited warranty covers
manufacturing defects and does not cover normal maintenance or wear and tear.
For full information on the 1 and 5 year limited warranties,
please consult your warranty cards or follow the links at the top of this page.
Our limited warranty coverage may be updated from time to
time. Consumers should check with the Authorised Fender Dealer, the terms and
conditions applicable for the relevant Fender Music Australia limited warranty
at the time of the purchase.
What to do
if you have a problem.
1. Contact the store
where you purchased the goods.
If you feel that you have a problem that may be covered by
warranty, you should first contact the store where you purchased the goods and
advise them of your problem.
We recommend that you take your guitar, bass or amp into
that store and show or demonstrate the problem and listen to the advice that
the store has to offer.
The limited warranties are given by Fender Music Australia
of 3 Sir Joseph Banks St Botany NSW 2019 (Tel: 02 9666 5077) (email: support@fender.com.au). However, many issues may be
rectified in the store. Often a set-up (for guitars and basses), or wear and
tear is the cause of the problem, and maintenance may rectify it.
To claim under any limited warranty, the original consumer
purchaser must:
A. Supply proof
of his/her original purchase of the product (at least the original sales
receipt which must contain the product's serial number and the purchaser's
name):
B. Supply
documentary evidence of its service history; and
C. Within the
period of the warranty, return the product to an Authorised Fender® Dealer or
to an Authorised Fender® Service Centre.
Locations and details of Fender Music Australia's Authorised
Fender® Dealers and Authorised Fender® Service Centres are available at
www.fender.com.au.
2. Fender Music Australia's Authorised Service
Centres
If the store feels that the problem requires further action
they will organise a set-up or repair with an independent Authorised Fender
Service Centre.
They will require a copy of your original purchase receipt, which should have your name and serial number of the item that you purchased as well as the date of purchase. Fender Music Australia's warranties are only available to the original retail purchaser
![]() | Previous 2016 Consumer Warranty Information | ![]() |